How ServiceAX Is Now Becoming Part of SiteWare
Multi-site operators often struggle with disconnected tools for inspections, follow-up tasks, maintenance work, asset tracking, and vendor communication. Information gets scattered, issues slow down, and teams waste time switching between systems. The merger of ServiceAX into SiteWare solves this by unifying inspections and structured maintenance workflows into one connected platform.
SiteWare has always provided the strongest environment for audits, unified operation standards, checklists, tasks, and portfolio visibility. Operators use it to document conditions, surface issues, assign internal responsibilities, and track compliance across their entire footprint. ServiceAX now adds the missing maintenance layer, giving teams a complete operational pipeline from inspection to resolution.
What SiteWare Originally Delivered
Before the merge, SiteWare focused on the workflows that uncover issues and drive internal action:
• Audit templates with structured pages, scoring, photos, notes, and guidance
• Recurring checklists for daily, weekly, and monthly processes
• Task creation directly from audit findings, while conducting the walk-thru
• User assignments tied to specific sites
• Portfolio-wide dashboards for performance trends and compliance reporting
These capabilities made SiteWare the ideal platform for identifying problems and managing quick internal follow-ups, easily. But larger repairs, vendor coordination, asset history, and inventory tracking required a more structured maintenance system. ServiceAX fills that gap.
What ServiceAX Adds to SiteWare
ServiceAX brings the full maintenance engine that completes the operational cycle and is now being absorbed into SiteWare’s service module.
Work Orders
A complete work order system with:
• category and type
• status progression from assignment to completion
• estimated and actual cost
• start date and due date
• involved users, vendors, and technicians
• detailed notes and communication threads
• file and media uploads
• linking assets and parts
• tracking what was used, replaced, or serviced
Most platforms can track tasks or work orders, but rarely both in a meaningful way. With ServiceAX now inside SiteWare, teams can manage two distinct workflows in one system. Tasks handle the internal work staff need to complete, while work orders manage external vendor-driven repairs with a structured lifecycle and the ability to send out for a competitive bid. SiteWare is one of the only platforms that brings both operational tracks together, giving operators a complete view of everything happening at every site.
Asset Management
ServiceAX strengthens SiteWare with full asset profiles that capture model details, serial numbers, manufacturers, purchase information, and acquisition cost. Assets can be linked directly to work orders, creating a complete maintenance history that shows what was serviced, when it was serviced, and by whom. QR codes and barcodes make field identification easy and reliable, building an organized asset ecosystem across all locations.
Parts and Inventory
The merged platform includes a structured parts and inventory environment where teams can maintain part catalogs, vendor relationships, stock quantities, and reorder thresholds. When repairs occur, technicians or vendors record the parts used inside the work order. This keeps materials, usage, and cost tracking accurate while tying every part back to real operational activities.
Vendor Management
ServiceAX introduces detailed vendor records, including categories, contact lists, certificates, and service documentation. Vendors can be linked to specific assets or work orders, making it easy to route jobs to the right providers and review their performance.
SiteWare also includes a dedicated vendor portal, allowing external vendors to log in securely, access assigned work orders, upload photos or documents, leave notes, and interact directly with the operators they support. This keeps all communication inside the system rather than spread across emails or text threads.
A Unified Operational System
With ServiceAX now merged into SiteWare, teams have one environment to:
• conduct audits
• identify issues
• create internal tasks
• escalate vendor-required items into structured work orders
• communicate with staff and vendors
• upload notes, files, and images
• link assets and parts for accurate maintenance history
• track all activity across their entire portfolio
This creates a smooth workflow from discovery to completion. Inspections, tasks, work orders, asset records, inventory usage, and vendor interactions finally live in one platform.
- No gaps.
- No switching tools.
- No missing history.
Why This Matters for Multi-Site Operators
One platform instead of many
Inspections, internal tasks, vendor-driven repairs, asset tracking, and inventory management all operate in one unified system.
Clear visibility across every location
Operators can instantly see what needs attention, what is scheduled, what is in progress, and what has been completed.
Stronger asset awareness
Every repair contributes to a maintainable, accurate asset history that supports better long-term replacement and budgeting decisions.
Repeatable, reliable workflows
Audits lead to tasks. Tasks escalate to work orders. Work orders tie to assets and parts. Everything is documented and trackable.
Moving Forward
The combined platform focuses on delivering practical operational value. No exaggerated claims. No unnecessary complexity. Just a connected environment that makes real facility operations smoother and more efficient.
By merging SiteWare’s audit and task ecosystem with the work order, asset, parts, and vendor capabilities of ServiceAX, operators finally get the complete system they’ve been missing.
A single system.
From inspection to resolution.
Simple. Connected. Reliable.
How ServiceAX Is Now Becoming Part of SiteWare
Multi-site operators often struggle with disconnected tools for inspections, follow-up tasks, maintenance work, asset tracking, and vendor communication. Information gets scattered, issues slow down, and teams waste time switching between systems. The merger of ServiceAX into SiteWare solves this by unifying inspections and structured maintenance workflows into one connected platform.
SiteWare has always provided the strongest environment for audits, unified operation standards, checklists, tasks, and portfolio visibility. Operators use it to document conditions, surface issues, assign internal responsibilities, and track compliance across their entire footprint. ServiceAX now adds the missing maintenance layer, giving teams a complete operational pipeline from inspection to resolution.
What SiteWare Originally Delivered
Before the merge, SiteWare focused on the workflows that uncover issues and drive internal action:
• Audit templates with structured pages, scoring, photos, notes, and guidance
• Recurring checklists for daily, weekly, and monthly processes
• Task creation directly from audit findings, while conducting the walk-thru
• User assignments tied to specific sites
• Portfolio-wide dashboards for performance trends and compliance reporting
These capabilities made SiteWare the ideal platform for identifying problems and managing quick internal follow-ups, easily. But larger repairs, vendor coordination, asset history, and inventory tracking required a more structured maintenance system. ServiceAX fills that gap.
What ServiceAX Adds to SiteWare
ServiceAX brings the full maintenance engine that completes the operational cycle and is now being absorbed into SiteWare’s service module.
Work Orders
A complete work order system with:
• category and type
• status progression from assignment to completion
• estimated and actual cost
• start date and due date
• involved users, vendors, and technicians
• detailed notes and communication threads
• file and media uploads
• linking assets and parts
• tracking what was used, replaced, or serviced
Most platforms can track tasks or work orders, but rarely both in a meaningful way. With ServiceAX now inside SiteWare, teams can manage two distinct workflows in one system. Tasks handle the internal work staff need to complete, while work orders manage external vendor-driven repairs with a structured lifecycle and the ability to send out for a competitive bid. SiteWare is one of the only platforms that brings both operational tracks together, giving operators a complete view of everything happening at every site.
Asset Management
ServiceAX strengthens SiteWare with full asset profiles that capture model details, serial numbers, manufacturers, purchase information, and acquisition cost. Assets can be linked directly to work orders, creating a complete maintenance history that shows what was serviced, when it was serviced, and by whom. QR codes and barcodes make field identification easy and reliable, building an organized asset ecosystem across all locations.
Parts and Inventory
The merged platform includes a structured parts and inventory environment where teams can maintain part catalogs, vendor relationships, stock quantities, and reorder thresholds. When repairs occur, technicians or vendors record the parts used inside the work order. This keeps materials, usage, and cost tracking accurate while tying every part back to real operational activities.
Vendor Management
ServiceAX introduces detailed vendor records, including categories, contact lists, certificates, and service documentation. Vendors can be linked to specific assets or work orders, making it easy to route jobs to the right providers and review their performance.
SiteWare also includes a dedicated vendor portal, allowing external vendors to log in securely, access assigned work orders, upload photos or documents, leave notes, and interact directly with the operators they support. This keeps all communication inside the system rather than spread across emails or text threads.
A Unified Operational System
With ServiceAX now merged into SiteWare, teams have one environment to:
• conduct audits
• identify issues
• create internal tasks
• escalate vendor-required items into structured work orders
• communicate with staff and vendors
• upload notes, files, and images
• link assets and parts for accurate maintenance history
• track all activity across their entire portfolio
This creates a smooth workflow from discovery to completion. Inspections, tasks, work orders, asset records, inventory usage, and vendor interactions finally live in one platform.
- No gaps.
- No switching tools.
- No missing history.
Why This Matters for Multi-Site Operators
One platform instead of many
Inspections, internal tasks, vendor-driven repairs, asset tracking, and inventory management all operate in one unified system.
Clear visibility across every location
Operators can instantly see what needs attention, what is scheduled, what is in progress, and what has been completed.
Stronger asset awareness
Every repair contributes to a maintainable, accurate asset history that supports better long-term replacement and budgeting decisions.
Repeatable, reliable workflows
Audits lead to tasks. Tasks escalate to work orders. Work orders tie to assets and parts. Everything is documented and trackable.
Moving Forward
The combined platform focuses on delivering practical operational value. No exaggerated claims. No unnecessary complexity. Just a connected environment that makes real facility operations smoother and more efficient.
By merging SiteWare’s audit and task ecosystem with the work order, asset, parts, and vendor capabilities of ServiceAX, operators finally get the complete system they’ve been missing.
A single system.
From inspection to resolution.
Simple. Connected. Reliable.